Our skilled technicians use software that allows them to access your desktop over the internet. With the user's permission, the technician can take control of the user's mouse and keyboard and help diagnose most of the common faults that may result from e.g.: incorrect sensor selection, missing interface drivers, etc.
These types of problems, which are difficult to solve over the phone, are easily visible to experienced users and can be solved immediately with just a few mouse clicks.
This can also be a good way to provide online training for customers who are trying to use our systems for the first time.
If mobile Internet access is available at the customer, fine tuning (e.g. map collection, multiplier corrections, etc.) on the road in real driving conditions is also possible.
