• Warranty period*: 24 months from the date of delivery of the item.

Any defects revealed during the warranty period (in particular, part defects and manufacturing defects) will be removed free of charge by the Guarantor's service.

Guarantee nie are covered by:

• fuses, consumables,
• parts and elements installed contrary to the manufacturer's instructions, in particular resulting from installation other than that recommended by the manufacturer,
• damage caused by connection errors (e.g. electrical),
• faults and damage caused by incorrect engine adjustment and incorrect engine operation on petrol,
• damage caused by poor gas quality,
• parts and components installed by a plant that does not have the right to perform assembly (homologation),
• faults and damage caused by improper operation of other engine systems, electrical installation, cooling system, lambda probe, etc.,
• mechanical, chemical (including damage caused by water), thermal or intentional damage to the goods,
• damage caused by the use of non-original consumables or consumables not in accordance with the manufacturer's recommendations.

The warranty is void in the event of:

• broken or damaged warranty seals,
• unauthorized repairs carried out by unauthorized persons.

1. The claimed item should be delivered to the Guarantor's headquarters/service (ul. Hurtowa 13, 15-399 Białystok) at the expense and risk of the Buyer (personally or through a transport company).
2. Before handing over the equipment for repair, the Buyer should carefully check the damaged item and prepare a complaint form (the form is available on the website COMPLAINTS) containing the details of the complainant, a description of the part complained about and an indication of the damage.
3. The condition for considering a complaint is to deliver the complained item together with the complaint notification and a copy of the proof of purchase. The moment of filing a complaint is considered to be the delivery of the item to the Guarantor together with the documents listed in the previous sentence.
4. In the event of personal delivery of the item to the service, the Guarantor will issue the Buyer with a complaint form to fill out, which is the only document authorizing the collection of the complained equipment after the service activities have been completed. The Guarantor reserves that it will not issue a duplicate of the complaint form and is not responsible for the consequences of losing this document.
5. In the event of delivery of the goods via a transport company, confirmation of delivery of the shipment to the service center is the signature and service stamp on the consignment note by an employee of the Guarantor.
6. The Guarantor undertakes to repair or replace the item under the complaint procedure within 14 working days from the date of delivery of the item to the Guarantor together with the documents specified in paragraph 3.
7. In the case of a particularly difficult repair, the repair time is extended to 21 working days.
8. After the repair, the equipment will be handed over to the Buyer in person (or to a person authorized in writing) based on a complaint notification at the Guarantor's service or via a carrier at the Guarantor's expense. 9. After the repair or replacement of the item, the Buyer will receive a document from the Guarantor called a "complaint notification report". The indicated document constitutes a warranty card for the received goods, and at the same time is the basis for a possible replacement of the item with another, functional one (in accordance with the section below). The warranty period is extended by the time allocated for the repair or replacement of the item if these activities lasted longer than 3 days.
9. The buyer has the right to exchange the item for another, functional one if:
   – during the warranty period, the Guarantor's service will carry out three repairs, and the item will still have defects that prevent it from being used as intended
   – the Guarantor’s service deems that removal of the defect is not possible or cannot be removed within 21 working days.
   – the purchased item fails within 5 business days from the date of purchase.

1. The guarantor is not liable for any damages resulting from the impossibility of
   use of an item being repaired.
2. If the item is delivered to the service center without a description of the damage or if the complaint is unjustified, the Guarantor will charge the Customer for the costs of the expertise.
3. In the event of delivering the item to the service without the required documents referred to in point II, paragraph 3, in the event of their incorrect completion, as well as when the complaint is unjustified, the Guarantor shall inform the Buyer of the above circumstances, requesting the rectification of the deficiencies and setting an appropriate deadline for their rectification. In the event of the ineffective expiry of the deadline, the Guarantor shall return the item to the Buyer at his expense.
4. In all matters not regulated in these terms and conditions the provisions of the Civil Code shall apply.
5. The warranty does not exclude, limit or suspend the buyer's rights arising from the provisions on warranty for defects in the sold item.