I. Guarantee conditions

EuropeGAS Sp. z o.o., with its registered office in Białystok ul. Hurtowa 13, 15-399 (warranty service address: ul. Hurtowa 13, 15-399 Białystok), hereinafter referred to as the Guarantor, ensures good quality and guarantees smooth operation of the equipment covered by these terms and conditions for the period counted from the date of delivery of the goods to the Buyer:

  • Guarantee period: 24 months from the date of release of the item, but not longer than 30 months from the date of production – contained in the SN code placed on the body).
  • Components that are defective due to the manufacturer’s fault shall be repaired or replaced with new ones.
  • The guarantee repairs do not cover elements of the reducer damaged due to dirt, worn out elements and elements in which unauthorized persons interfered.

Warranty period: 24 months from the date of handing over the item, but no longer than 30 months from the production date – included in the SN code placed on the body).
Defective parts due to the manufacturer’s fault are repaired or replaced with new ones.
Warranty repairs do not cover parts of the injector that are damaged due to dirt, parts that are worn out and parts that have been tampered with by unauthorized persons. The condition for using the warranty is presenting a document confirming regular periodic inspections of the installation.
The warranty does not cover:
– Damage resulting from contamination caused by low quality of LPG / CNG fuel (it is recommended to use centrifugal filters with a replaceable glass or polyester fiber insert).
– Damage resulting from wrong selection of current parameters.
– Damage caused by flooding with water, oiling.
– Damage resulting from the use of washing liquids, including esters, alcohols and their derivatives, solvents, thinners, rust removers and other cleaning and washing substances.
– Damage resulting from natural wear and tear, mechanical damage and the interference of unauthorized persons.

  • Guarantee period: 24 months from the date of release of the item, but not longer than 30 months from the date of production – contained in the SN code placed on the body).
  • Components that are defective due to the manufacturer’s fault shall be repaired or replaced with new ones.
  • The guarantee repairs do not cover elements of the reducer damaged due to dirt, worn out elements and elements in which unauthorized persons interfered.
  • The guarantee does not cover:

    – Damage caused by dirt due to low quality LPG/CNG fuel (it is recommended to use centrifugal filters, with replaceable fibre glass or polyester cartridge).
    – Damage caused by poor selection of current parameters.
    – Damage caused by flooding, oiling.
    – Damage caused by the use of washing liquids, including esters, alcohols and their derivatives, solvents, thinners, rust removers, and other cleaning and washing substances.
    – Damage caused by natural wear and tear, mechanical damage, and damage caused by unauthorised interference.

  1. The item under complaint should be delivered to the Guarantor’s registered office/service (ul. Hurtowa 13, 15-399 Białystok) at the expense and risk of the Buyer (personally or through a shipping company).
  2. Before handing over the equipment for repair, the Buyer should carefully check the damaged item and make a complaint report (form available at www.admis.europegas.pl) containing the complainant’s data, description of the part being complained about and specifying the damage.
  3. The prerequisite for processing the complaint is to deliver the item together with the complaint report and a copy of the proof of purchase. The moment of reporting a complaint is considered to be the moment of delivering the items to the Guarantor together with the documents mentioned in the previous sentence.
  4. In the case of personal delivery of items to the service, the Guarantor will issue a complaint form for the Buyer to fill in, which is the only document entitling to receive the claimed equipment after completion of service activities. The Guarantor reserves that they do not issue a duplicate of the complaint form and do not bear any responsibility for the consequences of losing this document.
  5. If the goods are delivered through a shipping company, the confirmation of delivery to the service is the signature and service stamp of the Guarantor’s employee on the bill of lading.
  6. The Guarantor undertakes to repair or replace the goods in a complaint mode within 14 working days from the date of delivery of the goods to the Guarantor, together with the documents specified in item 3.
  7. In the case of repairs with a particular degree of difficulty, the repair period is extended to 21 working days.
  8. After repair, the equipment will be handed over to the Buyer in person (or a person authorized in writing) on the basis of a complaint at the Guarantor’s service or through a carrier at the expense of the Guarantor.9. After the repair or replacement of items, the Buyer will receive a “report of complaint” document from the Guarantor. This document constitutes the guarantee card for the received goods and, at the same time, is the basis for a possible replacement of the goods with another, functional one (according to the item below). The guarantee period shall be extended by the time spent on repairing or replacing the item, if these activities lasted more than 3 days.
  9. The Buyer has the right to replace the item with another, functional one, in the following cases:- during the guarantee period, the Guarantor’s service makes three repairs, and the item still has defects that prevent its use as intended– the Guarantor’s service considers that the removal of the defect is impossible or is not possible to remove within 21 working days.

    – the purchased item fails within 5 working days from the date of purchase.

  1. The Guarantor shall not be liable for damage caused by the impossibility of using an item that is in repair.
  2. If the item is delivered to the service without description of the damage or if the complaint is unjustified, the Guarantor shall charge the Customer with the costs of expert opinion.
  3. In the case of delivery to the service without the required documents, referred to in point II item 3, if they are not filled in correctly and the complaint is unfounded, the Guarantor shall inform the Buyer about the above circumstances by calling for the completion of the defects and setting an appropriate deadline for their completion. If the deadline expires ineffectively, the Guarantor shall return it to the Buyer at the Buyer’s expense.
  4. In all matters not regulated in these terms and conditions, the provisions of the Civil Code shall apply.
  5. The guarantee does not exclude, limit or suspend the rights of the Buyer resulting from the regulations on warranty for defects in the sold item.