How does our Technical Remote Support work?

Our qualified technicians use software that allows them to access the user’s desktop via the Internet. With the user’s permission, the technician can take control of the user’s mouse and keyboard and help to diagnose most of common malfunctions which may come from eg.: wrong type of sensor selection, lack of interface drivers etc.

These kind of problems which are hard to solve by phone conversation are easily visible to experienced users and can be solved straightaway by only few mouse clicks.

This can be also good way to run a online training session for the customers which are trying to use our Systems for the first time.

If the Mobile Internet Access is available at the customers place it is also possible to do fine tuning (eg. map collection, multiplier adjustments etc) on a road during real driving conditions.

What should I do to receive Technical Remote Support session (step-by-step)?

Do not forget about:

  • Purpose of planned session (eg. technical training, problem with system etc.), dates and time range convienient for both sides (our working hours: 8:00 A.M. – 4:00 PM GMT+1h)
  • Detailed description of the problem (please check the user manual first if it doesn’t contain solution of Your problem)
  • Your contact information (eg. Skype login) for verbal communication during remote support session
  • Download our EG QuickSupport software for remote control (please click the Remote Control link at top right part of this page)
  • On planned day and time contact (confirmed by our Technical Dept.) start the software for remote support and give us Your ID number generated by software for starting remote control session. It is reccomended to be online on Skype or other communicator to give / receive instructions from the person which is providing remote support.
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